Returns and exchanges

We want every toy and accessory from ToKiddo to arrive in perfect condition and fit your child right. If it doesn’t, we’ll make it right within 7 days of delivery. You can request a return or exchange if: — the item arrived damaged or faulty — the item is missing parts — the wrong item was delivered — the item is clearly unsuitable for the age it was bought for To start a return or exchange, get in touch with us within 7 days of delivery, quoting your order number and the mobile number used for the order. Please keep the item in its original packaging with all parts included — this helps us process your request quickly. Once we’ve confirmed the issue, we’ll arrange a replacement, exchange, or refund. For cash-on-delivery orders, refunds are returned to the mobile number used for the order. Items damaged through normal use, or returned outside the 7-day window, cannot be accepted.